TERMS AND CONDITIONS
For a pleasant stay in the hotel, we kindly ask you to follow the instructions below:
Arrival and Departure
Check-in on the day of arrival is from 2pm.
Check-out from the Hotel room must be done by 11am on the morning of departure.
When checking in, the guest must present a personal document.
Early check-in and late check-out are available upon request and prior notice.
Bookings are reserved until 10pm on the day of arrival, unless otherwise beforehand agreed.
Reservation and confirmation
Reservation made by the guest is binding for both the guest and the Hotel. Reservation confirmation can be made orally or in writing. If a reservation is made over the telephone, the conversation is considered the same as a written reservation. The reservation must include offered services, the price of services, the method of payment and the cancellation terms.
The reservation is confirmed upon payment or submission of credit card credentials.
Individual reservations: the amount of the invoice must be settled upon check-in at the Reception of the Hotel. Payment is possible with cash or credit cards.
Group reservations: according to an agreement with the sales representative of the Hotel.
Cancellation and no-show
The booking arrangement is binding for both parties.
In case of cancellation of non-refundable reservation a refund is not possible.
Free cancellation of refundable reservation is possible until 48 hours before the day of arrival. In case of late cancellation or non-cancellation of the reservation (“no show”), the Hotel reserves the right to charge total amount of the reservation.
Group reservations are subject to collective cancellation terms: free group cancellation is possible 60 days before group arrival at the Hotel.
Smoking is strictly forbidden throughout the entire Hotel. The Hotel has the right to reimburse cleaning costs of 100 € in case the guest does not comply with the smoking ban in the Hotel rooms.
In case of damage on hotel inventory the hotel has the right to invoice the guest for the damage costs.
Pets are welcome by prior arrangement. Supplement 15 € / day.
Parking is available at the Hotel, free of charge.
International adapters and chargers can be borrowed from the Reception.
It is possible to print at the Reception, free of charge for Hotel guests (limited number of copies).
Additional costs associated with the room will be settled upon check-out from the Hotel.
We wish you a pleasant stay!
The Ambient Hotel team.